Privacy Policy - Matrix IT

Welcome to MatrixIT, your trusted managed service provider. This Privacy Policy outlines how MatrixIT collects, uses, discloses, and protects your personal information when you visit our website or engage with our services.

Information We Collect:
We collect various types of information, including:
• Personal Information: This may include your name, email address, phone number, and other contact details.
• Usage Information: We gather data about your interactions with our website, such as IP addresses, browser type, and pages visited.
• Cookies and Tracking Technologies: MatrixIT may use cookies and similar technologies to enhance your user experience and collect information about your preferences.

How We Use Your Information:
• We use the collected information for the following purposes:
• To provide and maintain our services.
• To personalize your experience and improve our website.
• To communicate with you, respond to your inquiries, and provide customer support.
• To analyze trends, track user engagement, and gather statistical information.
• To comply with legal obligations and protect our rights.

Information Sharing and Disclosure:
MatrixIT does not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements.

We may also disclose your information when required by law or to protect our rights, property, or safety, or that of others.

Your Choices:
You have the right to:
• Opt-out of receiving promotional communications.
• Access, correct, or delete your personal information.
• Disable cookies through your browser settings.
Please note that certain functionalities of our website may be affected if you choose to disable cookies.

Security:
MatrixIT employs reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Links to Other Websites:
Our website may contain links to third-party websites. MatrixIT is not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children.

Changes to this Privacy Policy:
MatrixIT reserves the right to update this Privacy Policy periodically. We will notify you of any significant changes via email or by posting a prominent notice on our website.

Restriction on Third-Party Access to Personal Information:
Third-Party Access to Personally Identifiable Information (PII):
• MatrixIT values the privacy and security of your personal information. We do not permit third parties to receive or access your personally identifiable information (PII), unless explicitly authorized by you or required by law. Your PII is treated with the utmost confidentiality, and we take significant measures to ensure it remains within the bounds of our trusted environment.
• MatrixIT ensures that any third parties engaged in providing services on our behalf, such as website hosting, analytics, or other support functions, are contractually bound to adhere to strict confidentiality and data protection standards. These agreements explicitly prohibit them from accessing, using, or disclosing your PII for any purpose other than the specific services they are contracted to provide.
• It is our commitment to safeguard your personal information and maintain the trust you place in MatrixIT. If you have any concerns or inquiries regarding third-party access to your PII, please contact us through the provided channels in the “Contacting MatrixIT” section.

Contacting MatrixIT:
External personnel, including clients, vendors, and other stakeholders, can reach out to MatrixIT for inquiries, complaints, and dispute resolution through the following channels:

• General Inquiries: For general questions or information, you can contact us via email at info@matrixit.net.
• Customer Support: If you require assistance or have specific support-related inquiries, our customer support team is available via email at oncall@matrixit.net.
• Complaints: In the event of any concerns or complaints regarding our services or data practices, please contact our designated complaints handling team at disputes@matrixit.com. We take all complaints seriously and will work diligently to address and resolve any issues promptly.
• Dispute Resolution: If a dispute arises that cannot be resolved through normal business channels, MatrixIT is committed to alternative dispute resolution methods, such as mediation or arbitration, in accordance with applicable laws and regulations.

Please provide detailed information regarding your inquiry or complaint to help us better understand and address your concerns. We strive to provide a timely and satisfactory resolution to all matters brought to our attention.

Changes to Contact Information:
MatrixIT may update the contact information for inquiries, complaints, and dispute resolution from time to time. Any changes will be communicated through our website or other appropriate channels.

Thank you for choosing MatrixIT.

MatrixIT
5320 Canotek Road
Gloucester, ON
Canada
administration@matrixit.net
613-232-0648